Contact Us

We're here to help answer your questions. To reach the right team,please select from below.

For Benefits & Eligibility questions, check Availity first. If you can’t find the information you need, you’ll get a Fast Path phone number that moves you to the top of the calls received list.

  • Commercial
  • Medicare Advantage
  • Medicaid with Medicare (BlueCare PlusSM)
  • Medicaid (BlueCare)
  • TennCareSelect
  • CoverKids
  • Bluecare CHOICES
  • SelectCommunity
  • BlueCard
  • Dental
  • Behavioral Health
  • Enrollment
  • Technical Support
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Commercial Information icon

Phone

1-800-924-7141

8 a.m. – 6 p.m. ET (Monday – Friday)

Federal Employee Program 1-800-831-BLUE (2583)

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Medicare Advantage Information icon

Phone

1-800-924-7141

8 a.m. – 9 p.m. ET (7 days/week)

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Medicaid with Medicare (BlueCare Plus)SM

Phone

1-800-299-1407

8 a.m. – 6 p.m. ET (7 days/week)

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Medicaid (BlueCare)

Phone

1-800-468-9736

8 a.m. - 6 p.m. ET (Monday - Friday)

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TennCareSelect

Phone

1-800-276-1978

8 a.m. - 6 p.m. ET (Monday - Friday)

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CoverKids

Phone

1-800-924-7141

8 a.m. - 6 p.m. ET (Monday - Friday)

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BlueCare CHOICES / ECF CHOICES

Phone

1-888-747-8955

8 a.m. - 6 p.m. ET (Monday - Friday)

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SelectCommunity

Phone

1-800-292-8196

8 a.m. - 6 p.m. ET (Monday - Friday)

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Bluecard

Phone

Benefits & Eligibility1-800-676-2583

All Other Inquiries1-800-705-0391

8 a.m. - 6 p.m. ET (Monday - Friday)

Phone

1-800-924-7141

8 a.m. - 6 p.m. ET (Monday - Friday)

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Behavioral Health

Phone for Consultations and Referrals

1-800-367-3403

9 a.m. - 5 p.m. ET (Monday - Friday)


24/7 Member Crisis Line

Let your patients know that they can get confidential help for mental health emergencies.

1-855-CRISIS-1 or 1-855-274-7471

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Enrollment Information icon

Phone

For questions about:

  • Enrollment paperwork
  • Fee schedules
  • Contracts and/or effective dates
  • Acceptance letters
  • Electronic billing
  • EFT or ERA
  • Demographic changes (non-par)
  • Returned mail or checks, etc.
  • Status of a provider enrolling in our system
  • When to use a change form instead of an enrollment form

Call 1-800-924-7141 or email Contracts_Reqs_GM@bcbst.com

Provider Change Forms

Email completed Provider Change Forms to PNS_GM@bcbst.com

Enrollment Forms or Online Issues

Send supporting documents for a submitted enrollment form or online enrollment process issues to ProviderSupport@bcbst.com

Credentialing Questions

For credentialing questions call 1-800-357-0395 or email Credentials@bcbst.com
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Technical Support Information icon

Phone

1-800-924-7141 and follow the prompts to eBusiness support.

8 a.m. - 6 p.m. ET (Monday - Thursday)

9 a.m. - 6 p.m. ET (Friday)


Email

For additional assistance you can send an email to the eBusiness technical support team at eBusiness_service@bcbst.com

Chat

You can talk to us using the chat feature in Availity

Regional eBusiness Contacts

Not sure who your eBusiness representative is?

Click this map to find your location, and then contact the representative for that region.


West TN
Debbie Angner
Debbie_Angner@bcbst.com
(901) 544-2285

Middle TN

Faye Mangold
Faye_Mangold@bcbst.com
(423) 535-2750

East TN

Faith Daniel
Faith_Daniel@bcbst.com
(423) 535-6796
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Find My Provider Contact

Our Provider Network Managers cover all 95 counties in Tennessee and are here to help you.