We’re here to help answer your questions. To reach the right team, please select from below.
For Benefits & Eligibility questions, check Availity first. If you can’t find the information you need, you’ll get a Fast Path phone number that moves you to the top of the calls received list.
9 a.m. - 5 p.m. ET (Monday - Friday)
Let your patients know that they can get confidential help for mental health emergencies.
For questions about:
Call 1-800-924-7141 or email Contracts_Reqs_GM@bcbst.com
Email completed Provider Change Forms to PNS_GM@bcbst.com
Send supporting documents for a submitted enrollment form or online enrollment process issues to ProviderSupport@bcbst.com
For credentialing questions call 1-800-924-7141 or email Credentials@bcbst.com
1-800-924-7141 and follow the prompts to eBusiness support.
8 a.m. - 6 p.m. ET (Monday - Thursday)
9 a.m. - 6 p.m. ET (Friday)
For additional assistance you can send an email to the eBusiness technical support team at eBusiness_service@bcbst.com
You can talk to us using the chat feature in Availity
Not sure who your eBusiness representative is?
Click this map to find your location, and then contact the representative for that region.
Middle TN
Faye Mangold
Faye_Mangold@bcbst.com
(423) 535-2750
West TN
Vivian Williams
Vivian_Williams@bcbst.com
(901) 544-2622
East TN
Faith Daniel
Faith_Daniel@bcbst.com
(423) 535-6796
Our Provider Network Managers cover all 95 counties in Tennessee and are here to help you.
©1998-2026 BlueCross BlueShield of Tennessee, Inc., an Independent Licensee of the Blue Cross Blue Shield Association. BlueCross BlueShield of Tennessee is a Qualified Health Plan issuer in the Health Insurance Marketplace.
1 Cameron Hill Circle, Chattanooga, TN 37402-0001
