CARE AND CONDITION MANAGEMENT

Extra support for you and your patients

When your patient needs more care than they can provide for themselves, the question that most often comes to mind for providers is, “What’s the next step for my patient and how do I request it?”

Male medical staff with clipboard, talking to patient in hospital bed | BCBS of Tennessee
Young child hanging onto dad's back | BCBS of Tennessee

Your partners in care

Our care and condition management programs offer compassionate and effective coordination of care for your patients at whatever level they require – even chronic and catastrophic illnesses or injuries. Member benefits for these types of care can be complicated, but our team of trained health care professionals is here to partner with you in assisting your patients as they navigate through this process.

Young child in grandmother's lap talking to doctor | BCBS of Tennessee Young child in grandmother's lap talking to doctor | BCBS of Tennessee
Provider Administration Manual

Care Management Information

Find the care and condition management information you need for helping your patients covered by one of our plans in the Care Management or Population Health section of the Provider Administration Manual related to their coverage.

Need care coordination help with your patients?

Call us to talk about case management, disease management or care coordination for your
patients.

Commercial

Care Management Health Navigators

1-800-818-8581 (option 2)

1-800-818-8581 (option 2)

Referral Screening Team:

THM_Referrals_GM@bcbst.com

Medicare Advantage

Population Health Management

1-800-611-3489

1-800-611-3489

BlueCare Plus

Case Management Health Navigators

1-877-715-9503

1-877-715-9503

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Need to find documents and forms?

Find claim forms, medication lists and more.